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TCS to take decade-long relationship with SBI Cards to a new level

The tech firm will expand the next leg of digital transformation at SBI Cards

The current situation is even poorer than the second quarter of FY15 when the attrition rate had touched 16.2 per cent

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During the Covid-19 crisis when social distancing norms were affecting customer interactions, TCS worked closely with SBI Card to implement video KYC and e-signature features to fully digitalize its cards sourcing process

BS Reporter Mumbai

2 min read Last Updated : Apr 25 2022 | 2:24 PM IST

Tata Consultancy Services (TCS) in an announcement said that it is expanding its strategic partnership with SBI Cards and Payments Services, India’s largest pure-play credit card issuer, to power the latter’s next leg of digital transformation.

The new engagement is built on a decade-long partnership. TCS had helped the company transform its core cards sourcing platform and digitized a significant portion of the process. The future-ready, agile platform personalized customer experience and helped boost sales and retention.

During the Covid-19 crisis when social distancing norms were affecting customer interactions, TCS worked closely with SBI Card to implement video KYC and e-signature features

Topics : TCS digital payment sbi KYC for Payments app payments app

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