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Tech Mahindra today partnered with Aspect Software, and will deliver the latter’s suite of products like interaction management and workforce optimisation. Tech Mahindra will be the channel partner in Asia Pacific and EMEA (Europe, Middle East and Africa) markets.
The developing markets of APAC and EMEA region show ever growing needs for new and improved contact centre solutions, Aspect said, in a press release. Through this partnership, Tech Mahindra will promote Aspect’s Unified IP portfolio of customer interaction management, and back-office solutions as a unified platform.
“The combination of Tech Mahindra’s domain expertise in the telecommunications industry and Aspect’s acclaimed reputation in the field of contact centre solutions will certainly bring value to our customers. We see a growing global need to address requirements for customise contact centre solutions and we strongly feel that our partnership with Aspect will help us to fulfill customer’s expectations,” said Ayon Banerjee, senir vice- president, Tech Mahindra.
Along with promoting Aspect’s solution range, Tech Mahindra will also provide high end value-added services including consulting, vertical industry custom development, solution integration and support.
“The company (Tech Mahindra) also brings more than two decades of rich experience in the contact centre, business communication and related back-office offerings to leading organizations in the space. We are confident that this partnership will accelerate our go-to-market strategy and business development efforts optimally; whilst creating new benchmarks in delivering next-generation customer contact solutions,” said Sanjay Gupta, managing director India, Middle-East, and SAARC, Aspect.
