Tesco has moved from being service-led to engineering -based firm: CEO

UK-based retail giant is 'at the table with the leaders' in Indian business services industry, says Sumit Mitra.

UK-based retail giant Tesco has had a captive centre in India since 2004-05. What started as a simple outsourcing unit has morphed into a global services centre which is core to the retailer’s operations. Sumit Mitra, CEO Tesco Business Services & Tesco Bengaluru, spoke to Shivani Shinde about how the company’s Bengaluru campus is increasing value for shareholders and using technology for its global plans.
 
Edited excerpts from an interview.
 
How has Tesco Global Business Services’ (GBS) unit changed over the last four or five years? How is it becoming more significant in Tesco’s global road map?
 
Tesco Bengaluru’s outsourced