Travel agents ask Air India to review ticket distribution policy

Air India did not respond to an email query on agents' concerns

Travel agents are objecting to Air India's decision to select a single global distribution system (GDS) service provider as it will hurt their revenue. Agents earn incentives from service providers and the airline's decision will hit them hard.

Last week the national carrier selected Travelport as its exclusive partner for ticket distribution in India as part of its efforts to cut down costs. While Air India distributes its tickets within India through three service providers at present, it will offer ticket inventory only on Travelport from January 2020. Similarly, Jet Airways too has revised its ticket distribution agreements selecting two