"The purchase of Pacific Data Centres is another major acquisition and markedly increases business offerings in the non voice BPO sector" said Chetan Kothari, managing director of Tricom India. These acquisitions will enable Tricom to offer full suite of both onshore and offshore engagement models and widen its market presence.
PDC provides "virtual" administrative and management functions, including data entry, data conversion, imaging, OCR, medical billing, claims, processing, printing mailing and lock box services. Current customers include government agencies, hospitals, insurance companies, direct mailers, banks, aerospace companies, utilities and management organisations. While PDC will become part of the larger Tricom group, it will retain its current name and identity for the forseeable future.
Michelle Burrell, PDC, vice-president said,"Tricom Group's focus on the same line of business and technical and financial support provides a wonderful opportunity for us to strengthen our current operations."
