Unlock BFSI 2.0: Insurance reinvented itself in pandemic, says industry

Industry rapidly scaled up digital services to help customers, say speakers at Business Standard webinar 'Insured and Safe'.

India’s insurance industry reinvented itself in the coronavirus pandemic, moving to serve customers digitally and remotely, said industry experts at Business Standard’s penultimate six-part Unlock BFSI 2.0 series.

Insurance will change from a push product to nudge and finally a pull product, said the experts, referring to how schemes are offered to customers. The panelists in Wednesday's webinar, titled ‘Insured and Safe', were LIC Managing Director Suseel Kumar, HDFC Life Managing Director and Chief Executive Officer Vibha Padalkar, SBI Life Managing Director and Chief Executive Officer Mahesh Kumar Sharma, ICICI Prudential Life Chief Executive Officer NS Kannan, Bajaj Allianz Chief