Vehicle owners trimming cost per service, says JD Power study

Passenger vehicles sales in India have been on a decline for over a year

It’s not the slowdown in car sales alone that is taking a toll on automakers and dealers. 

Car owners have also been curtailing the average spend on servicing their vehicles, according to the latest study by JD Power, a Singapore-based consumer insights, advisory services and data and analytics firm. 

According to the study, there is a 10 per cent drop in the average amount spent per service visit in the first seven months of the current calendar year compared with the same period in 2018. On an average, customers spend Rs 5,000 per service visit, compared with Rs 5,600 in