In August 2016, Sachin Bansal, founder and longest-serving CEO of Flipkart, India’s most valuable Internet startup, faced a crowd of employees who over the past six months had grown disgruntled over management changes and were worried about the future of the company. Headlines in all major Indian dailies had been dwelling on the fact that Flipkart’s investors were downgrading the value of their holdings and that the company’s biggest rival Amazon had a sure shot at overtaking it.
What Sachin did that day, not many CEOs, not even those from the largest of multinational firms, have had the courage to