We see recovery in average rates by 2022-end: IHG's Haitham Mattar

Haitham Mattar, InterContinental Hotels Group's (IHG's) managing director for India, West Asia, and Africa talks about the state of the hospitality sector in India and the learnings over past 2 years

Haitham Mattar, InterContinental Hotels Group’s (IHG’s) managing director for India, West Asia, and Africa speaks to Pavan Lall about the state of the hospitality sector in India and the learnings over the past two years. Edited excerpts:

How has the group’s India performance been in the past few years?

The past few years have been particularly difficult across sectors. The pandemic struck us hard and incapacitated our ability to perform, especially in India and in countries where markets were closed.

What are the lessons, learnings, and possibly reflections for the company?

We are a lot more agile in the way