Canada-based Wesley Clover Communication Solutions has introduced new solutions for the BPO industry, which will help call centres improve their efficiencies, cost and performance.
While the first solution is a virtual unified communications solution, the second one is an Internet delivered process training solution.
"The virtualisation of voice will have a huge impact on the industry, not only from the aspect of concentration of servers but also in terms of the rapid deployment of new customers and processes," Wesley Clover Communication Solutions Director Mike Manson said.
The software tools enable customers to leverage their internal training content and integrate language learning to maximise the effectiveness of their training programmes, he added.
