Whistleblower provoked passenger: IndiGo's letter to aviation ministry

IndiGo President Aditya Ghosh said the ex-staffer instigated the incident and provoked the customer by recording the video

A video showing an IndiGo staffer manhandling a passenger surfaced on Tuesday following which the airline apologised for the incident and fired the staffer who recorded the incident, which took place on October 15.

In the video at least two IndiGo staff members can be seen pinning a passenger down on the ground after an argument on the tarmac at New Delhi airport.

 

A passenger is first seen being stopped from entering a coach, then pulled back by a ground staff. Another airline