If you are a Jet Airways frequent flyer, chances are there that you have faced a delayed flight more than once in the last few months. Over the past four months, the airline has been the worst performer on parameters of punctuality in domestic routes with an OTP of 54 percent in November- meaning it barely managed to operate half of its flight on schedule. Rivals SpiceJet and IndiGo registered an OTP of above 80 percent.
So what went wrong and why is Jet struggling to be punctual? A combination of factors, starting from the airline’s push to increase utilisation of