Like several other sectors, restaurants have been badly affected by the Covid-19 pandemic. This also impacted the online food delivery firms, especially during the lockdown period. In an interview, VIVEK SUNDER, chief operating officer (COO), Swiggy, shares his learning experiences with Bibhu Ranjan Mishra. Edited excerpts:
What has been Swiggy’s experiences in the past 7-8 months?
In late 2019, we had actually completed our round of geographic expansion. We had hit 550 cities and the idea was to leverage the economies of scale. We had also made it clear about our plans to diversify the business and use our reach to try