It was a bright Sunday morning. Ashok Desai (name changed), a chartered accountant by profession, was having an argument with the receptionist at Dr Meena’s Multispeciality Hospital — a small 22-bed nursing home in the eastern suburbs of Mumbai. Desai and his wife — in their late 50s — had come for their precautionary ‘booster’ to the vaccination centre. Armed with the day’s newspaper, he angrily asked the receptionist why the hospital had not factored in the price revision when it had clearly made headlines.
The receptionist looked helpless. “I have been facing questions since this morning. But we have