FHRAI wants Centre to intervene in hotels' dispute with online aggregators

The FHRAI tried to resolve the issue directly with the OTAs, which have, however, chosen to dismiss FHRAI's role in the matter

The Federation of Hotel and Restaurant Associations of India (FHRAI) said on Saturday it has requested the government to intervene in the on-going dispute between online travel aggregators (OTA) and hotels.

The FHRAI has written to Tourism Minister K J Alphons, outlining major issues concerning the industry, and sought urgent intervention for redressal of hoteliers’ grievances, a government release said.

“The hotel industry, especially the budget and mid-market hotel segment, is reeling under the adverse business tactics of the OTAs. The OTAs’ malpractices are affecting the hoteliers’ livelihood and business. These hoteliers, who are part of the local