Consumer complaints outside arbitration
The Supreme Court has upheld the ruling of the National Consumer Commission that consumer disputes cannot be referred to arbitration. Some consumers had moved the commission against builders, alleging deficiency in services and unfair trade practices. The builders argued that after the 1995 amendment to the Arbitration and Conciliation Act, widening its scope, consumer forums cannot hear such complaints and they should be referred to arbitration according to the agreement between the parties. The commission rejected the contention in a large batch of cases titled Aftab Singh vs Emmaar MGF and asserted that the Consumer Protection
The Supreme Court has upheld the ruling of the National Consumer Commission that consumer disputes cannot be referred to arbitration. Some consumers had moved the commission against builders, alleging deficiency in services and unfair trade practices. The builders argued that after the 1995 amendment to the Arbitration and Conciliation Act, widening its scope, consumer forums cannot hear such complaints and they should be referred to arbitration according to the agreement between the parties. The commission rejected the contention in a large batch of cases titled Aftab Singh vs Emmaar MGF and asserted that the Consumer Protection