India's call-centre talents swindling Americans

Availability of tech-savvy, English-speaking job seekers have contributed to the rise in cyberfrauds

Betsy Broder, who tracks international fraud at the Federal Trade Commission, was in her office in Washington last summer when she got a call from two Indian teenagers.

Calling from a high-rise building in a suburb of Mumbai, they told her, in tones that were alternately earnest and melodramatic, that they wanted to share the details of a sprawling criminal operation targeting Americans. Ms. Broder, who was no stranger to whistle-blowers, pressed the young men for details.

“He said his name was Adam,” she said, referring to one of the pair. “I said: ‘Your name is not Adam. What does your grandmother