The flying time from Indore to Mumbai is around an hour but passengers who flew into the city on Wednesday evening spent nearly double the flying time inside the IndiGo aircraft upon arrival. In other cases, the airline boarded passengers and made them wait inside for hours as pilots and crew could not reach the airport in time.
Everyone who flew in or out of Mumbai on Wednesday had a similar story. Long delays due to heavy rain and paucity of information on flight status.
Faced with public ire and regulatory scrutiny, IndiGo flew in staff from other cities to restore its