The Reserve Bank of India (RBI) has asked banks to provide customised basic services to senior citizens of more than 70 years of age and differently-abled persons at their doorstep. This initiative should be implemented by December 31, 2017, as per the RBI order.
Senior citizens, along with the visually-impaired, would get basic services like pick-up and delivery of cash, chequebooks and demand drafts, submission of know your customer (KYC) documents and life certificates at their homes.
In a circular to banks, RBI said that "it has been observed that there are occasions when banks discourage senior citizens from availing banking
