Statspeak: Technology revolutionising air travel

Satisfaction is higher when self-service technologies are used, says survey

According to a survey published by IT provider SITA and co-sponsored by Air Transport World, technology is revolutionising air travel globally by boosting passenger satisfaction. Passenger satisfaction is higher during the airline journey when self-service technologies are used, particularly at bag tag and collection, and passport checkpoints. Here are some key findings.

 

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Source: 2017 SITA Passenger IT Trends Survey