Ketan Chauhan reached Delhi airport's terminal-2 at 6.30 a.m, two hours in advance for his Mumbai flight.
But while check-in and security was hassle free, Chauhan spent an agonising eight hours inside the terminal as the incoming aircraft that would take him and others to Mumbai was delayed due to adverse weather in Chandigarh.
“It was a horrendous experience. Our flight was supposed to take off at 8.45 a.m. and was rescheduled four times. There was no clear information from the IndiGo staff and all that they said was it was a weather-related delay. One of my colleagues was supposed