Air India shifts GST invoicing work to agents

No other airline has issued similar instructions. Agents expect other airlines to follow suit

Air India has dubbed travel agents its "principal customers" and wants them to shoulder the task of the goods and service tax-related invoicing of corporate customers.
 
The move will reduce the workload of the airline. But agents may have to hire more staff to complete the formalities.
 
Under the GST, economy-class air travel and business-class travel is charged at 5 per cent and 12 per cent, respectively. Companies purchasing tickets for staff travel can claim an input credit on tax payment. A tax invoice needs to be issued and details of invoices need to be uploaded on the