Customer complaints against banks surge 25% in FY18: RBI report

More people are complaining about banking services than before even as the Reserve Bank of India (RBI) claims to have increased its efficiency in resolving plaints.
 
The 21 offices of the banking ombudsman received 163,590 complaints in 2017-18 (FY18), marking an increase of 24.9 per cent over the previous year. Most of the complaints were against nationalised banks, followed by State Bank of India and its associates (now merged). This is not surprising, considering these bans also account for 70 per cent of the banking industry.
 
Disposal rate was 96.5 per cent, compared to 92 per cent in