 "telecom")
The Department of Telecommunication on Wednesday further liberalised the guidelines for Other Service Providers (OSPs), enabling business process management (BPM) firms’ employees to work from home and provide voice-based services in India and abroad.
The government has removed the distinction between domestic and international OSPs, which means a BPM centre with common telecom resources will now be able to serve customers located worldwide including in India. It also means interconnectivity between all types of OSP centres is now permitted.
“In order to encourage our BPO industry, OSP guidelines that were liberalised in November 2020 have been simplified even further, offering greater ease
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