Complaints over flight cancellations, denial of boarding dip in FY22

DGCA data shows that airlines had to shell out Rs 3 crore to settle claims arising from such complaints

As air travel gathered steam in financial year 2021-22 (FY22) after being restricted the previous year, fewer passengers were affected by flight cancellations. Directorate General of Civil Aviation (DGCA) figures show that there were 40 per cent fewer flyers in FY22 than in FY20, but 60 per cent fewer passengers were impacted by cancellations, and 80 per cent fewer passengers were denied boarding.

FY20 was the last financial year when India’s booming aviation industry carried out full-scale operations before being completely grounded for a couple of months due to the Covid-19 pandemic. As many as 141 million passengers had flown