Discoms should be consumer-centric, bring more pvt investment: House panel

One of the suggestions by the committee was increasing private participation in power distribution by way of content-carriage separation

A parliamentary consultative committee for the power sector has suggested increased private participation in the distribution segment, along with direct benefit transfer (DBT) of electricity subsidy, to improve the financial health of the sector.

The committee lauded the Centre’s flagship schemes aimed at improving the power supply infrastructure. It also pointed out that the sector needed to be made more consumer-centric.

“There is a general lack of consumer service culture within power distribution companies (discoms) and their operations are not oriented towards enhancing customer experience. Further, due to poor levels of governance, discoms fail to ensure adherence with supply code and standards