E-Nivaran is Modi's gift to tax payers: How does the scheme work?

Taxpayers can now get tax related and PAN related grievances redressed online using the 'E-Nivaran' facility launched by the Central Board of Direct Taxes (CBDT). E-Nivaran offers a paperless mode of lodging one’s complaint, uploading necessary documents, getting the complaint processed and track status of redressal of the same. 

The CBDT started work on this front after Prime Minister Narendra Modi had himself flagged the issue of unresolved taxpayer grievances during his review of the department and had asked authorities to ensure that steps should be urgently taken in this regard so that honest tax paying people do