Govt plans to set up ombudsman to empower automobile owners and new buyers

India has had an ombudsman for banking sector since 1995 to address deficiency in banking services

Automobile buyers will soon have a grievance redress mechanism for their issues with manufacturers. The government plans to set up an automotive ombudsman to empower millions of automobile owners and new buyers.
 
The government is in the process of rolling out a National Automotive Policy and the ombudsman-led redress mechanism is one of the several proposals. The draft circulated by the Department of Heavy Industry for public and stakeholders’ comments last month did not have this clause; this was added early this week.
 
The draft policy seeks to establish an automotive ombudsman to address consumer grievances before adopting