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Rajiv Gandhi International Airpot (RGIA), operated and managed by GMR Hyderabad International Airport Ltd (GHIAL), has retained its 2nd position for 2013 in the Airport Service Quality (ASQ) survey by the Airport Council International (ACI), with a score of 4.80.
ACI, the global body of airports, has adjudged RGIA as the second best airport in the world for 2013, in the 5-15 million passengers per annum (MPPA) category.The ACI, which carries out surveys at 285 airports around the world, ranks the airports on the basis of airport service quality surveys, which consider passengers' immediate appraisal from check-in through departure at the gate. These awards represent passengers' views on 34 key service indicators.
"We are delighted that GHIAL has retained its world rank. The ACI's ASQ ranking is considered as the world's leading airport passenger satisfaction benchmark," GHIAL chief executive officer, SGK Kishore, stated in a press release.
