India's app economy needs a satisfactory consumer grievance redressal forum

The conventional consumer grievance redress mechanisms are expensive and arduous, and lack the legislative backing to tackle these emerging challenges

When the protagonist’s father in Tamil movie Anniyan pleads to the court that a lot of people should be brought to the book for complicity in his daughter’s tragic demise, the proposition is laughed off. But it did highlight that economic agents in any market fall into the abyss called ‘regulatory gap’.

An app is a technological route to map the buyers and sellers involving a consideration. The reliance on trust and quality of good/service being exchanged holds the sanctity of the app. Given this, both sides of this relationship must get a fair deal. 

In the second decade of