The Odisha government has decided to leverage ICT (information & communications technology) in the power sector to streamline utility services for consumers. The objective is to lower human intervention and align with the Naveen Patnaik government's avowed credo of the 5T model in governance- team work, technology, transparency, transformation and time limit.
“ICT will be deployed on a large scale to improve the quality of services in the power sector. It will apply to services like bill payments, smart meters, SCADA (Supervisory Control and Data Acquisition) and grievance redressal. Our objective is to ensure minimal human interface in delivery of services.