When it comes to online booking of air tickets or web check-ins, travellers from Mumbai seem to use these the most.
According to a survey carried out by air transport communication and IT solutions provider SITA across six international airports, more than 77 per cent of travellers from Mumbai preferred to book their tickets online, the highest in the world and over 25 per cent used the web for check-ins.
The survey was conducted on passengers flying on over 100 airlines and representing over 80 nationalities at Chhatrapati Shivaji International Airport (Mumbai), Sao Paulo Guarulhos Airport (Brazil), Hartsfield-Jackson Airport (Atlanta), Charles de Gaulle (Paris), Domodedovo (Moscow) and OR Tambo Airport (Johannesburg).
The actual usage rate (of online booking) was 65.9 per cent among those interviewed which, is above the global average of 63.7 per cent and an increase from 61.7 per cent recorded at Mumbai during last year’s survey, the findings revealed.
In terms of usage of web check-ins, Mumbai stood second at 25.6 per cent after world’s busiest airport (Atlanta), where web check-in usage was found to be as high as 32.2 per cent.
Overall, preference towards self-service check-in continues to grow, up from 60 per cent last year to 68.9 per cent this year as against a global average of 62.9 per cent across the six airports surveyed. The survey also found that passengers are spending more through airline websites on ancillary services such as hotels and car hire and their numbers are expected to double. In Mumbai, over 40 per cent of passengers use airline websites frequently or intermittently to book hotel rooms or car rentals which is well above the 20 per cent average.
The Passenger Self-service Survey is an in-depth look at the attitudes and habits of a representative sample of the 232 million passengers who use these six international airports.
