The solutions leverage the growing amount of information available from the transactions and disparate data sources including internet, to provide enterprise users with actionable intelligence about events of interest such as credit card-usage, credit limit, promotions etc.
The large chunks of unstructured information using disparate storage formats coupled with the untimely delivery of irrelevant or outdated information makes new services that rely on real-time access to actionable information difficult.
This is further complicated by the multitude of devices and modes in which the user may seek information, such as cellphones, PDAs and other mobile devices using speech, touch and text messaging methods.
Openstream's Smart Messaging Platform (SMP) addresses these challenges by providing multimodal access to and delivery of critical actionable information on the events of interest proactively, according to a press release here.