Treat taxpayers with empathy amid Coronavirus: CBIC chairman to officers

Covid lockdown has acted as a double whammy for the already struggling economy and slowing revenues

Amid lingering business and economic uncertainty on account coronavirus disease (Covid-19) induced 21-day lockdown, the central board of indirect taxes and customs chairman M. Ajit Kumar softened stance on revenue collections, urging officers to show empathy to taxpayers.

In a letter on Monday, Kumar asked CBIC officers to be sensitive to challenges faced by assesses. “While I have been reminding you every week to keep your focus on revenue, in the current situation, we need to be sensitive to the constraints of taxpayers and treat them with empathy,” he said.

He asked senior officers to provide guidance in this respect. “The days