As automated teller machines take on conventional branches in a big way, the Internet and call centres could also pose major challenges
In calendar year 2001, banks across the sector had installed 2,200 automated teller machines (ATMs). That was more than the combined installed ATM base of 2,100 at the beginning of the year. Over the next ten years, India could have a network of 1,00,000 ATMs, overtaking the 65,000-odd bank branches across the country, according to Loney Antony, country manager and director, financial solutions, NCR Corporation India, one of the world
