The pandemic and the ensuing lockdown hit the vulnerable sections of the population the hardest. Small finance banks (SFBs), which deliver banking services to these sections in rural and urban areas, also suffered. At Business Standard Unlock BFSI 2.0, some of the best minds from the SFB sector — AU SFB MD & CEO Sanjay Agarwal; Equitas SFB MD & CEO P N Vasudevan; Ujjivan SFB MD & CEO Nitin Chugh; Jana SFB MD & CEO Ajay Kanwal; Suryoday SFB Co-founder & CEO R Baskar Babu, and MFIN CEO Alok Misra — discuss the consequences of the lockdown, the urban-