Coronavirus impact: SBI goes virtual to reach out to its customers

The country's largest bank kept about 22,000 branches and 60,000 ATMs running during the lockdown

State Bank of India (SBI), the country’s largest lender, kept its 22,000-strong branch network and nearly 60,000 automated teller machines (ATMs) functional during the lockdown. It also went online to reach out to its customers, with top officials directly connected with customers to explain a range of products that the government introduced as part of its stimulus packages.

“Baring 100-150 branches in the containment zone, all were operational (during the lockdown). We ensured banking services are available to all our customers across our channels. In this lockdown, 90 per cent of our ATMs were operating all through. For any ATM