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Online insurance portal Coverfox.com has launched a doorstep claims assistance program in Mumbai.
The Coverfox Express Claims Service not only aims to ensure timely and professional claims support but, with the help of third party auto service providers, also promises to return your car in 3 days.
Though 70-80% of claims are processed under the cashless arrangement, Coverfox.com observed general customer dissatisfaction with regards to the claims experience.
On delving deeper, they realised that since most customers are claiming for the first time, there is a general lack of awareness of the claims process as well as how claims are calculated.
Varun Dua, CEO & Co-Founder, Coverfox.com, said, “Coverfox was founded with the aim of removing the stigma associated with insurance. The Express Claims Service is another step towards that goal. With Express Claims Service we are looking at providing a seamless insurance claims experience for our customers.”
The company in a statement said that this team provides 100% unbiased hand-holding till the car is repaired and returned to the customer.
Coverfox.com also said that it has defined tight processes and timelines with each party in the claims journey, from auto-service providers to licensed surveyors and insurance companies, to ensure faster and smoother claims settlement.
The service is currently available to New India, Oriental Insurance, Bharti AXA and L&T car insurance customers in Mumbai for select brands of cars (Maruti, Hyundai, Honda, Toyota and Tata).
The Coverfox Express Claims Service is now available in Mumbai with plans to spread soon to other cities.
