Complaints against banking services rose 14.63 per cent to 79,266 in the last financial year, as against 69,117 the previous year.
Majority of these were regarding credit-cum-debit cards, followed by failure on commitments by banks.
According to the Reserve Bank of India’s (RBI’s) trend and progress report, complaints against public sector banks, which account for two-thirds of the banking system, rose 26 per cent, while those against private banks increased over two per cent. Foreign banks, however, saw a drop in the number of complaints. Though most of these were related to credit, debit and ATM cards, there was a decline in their overall share. Credit and debit card-related complaints had risen five per cent in 2008-09.
“The decline in the share of card-related complaints needs to be juxtaposed with the decline in share against foreign banks and the new private sector banks, as card-related complaints had formed an important reason for grievances against these two bank groups in the past,” RBI said.
