 "RBI")
The Reserve Bank of India (RBI) has received about 13,000 complaints against banks and non-banking finance companies (NBFCs) about their digital lending applications and harassment by recovery agents. The grievances were filed under the banking regulator's integrated ombudsman scheme of 2021 during the past 19 months (April 2021-November 2022), said Bhagwat Karad, Minister of State, Ministry of Finance, in a written response to Parliament.
“According to RBI, during the period April 1, 2021 to November 30, 2022, as many as 12,903 complaints have been received against banks and NBFCs pertaining to digital lending applications/apps and against recovery agents/harassment by recovery
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