The recommendation of the Reserve Bank of India’s Internal Working Group that large non-banking finance companies (NBFCs) should convert into a bank was a good indication for the merger, says Atanu Chakraborty, chairman of HDFC Bank, in an interaction with Manojit Saha. Edited excerpts:
How can the customers benefit from the HDFC-HDFC Bank merger?
First look at the HDFC customers. They will get the full bouquet of banking services in a very seamless manner. In these digital days, the customer needs the service immediately. This will be possible now because the bank has a superior digital platform. On the other side, customers