In the digital cross-hair: CTOs will have to be all-rounder for banks

Banks will have to do far more to meld technology with their business, with CTOs playing a pivotal role

The chief technology officer (CTO) is the new all-rounder in a bank. “No longer do we have the luxury of CTOs focusing only on technology infrastructure, or application development. They will be the fulcrum on which an entity’s digital journey revolves,” says Shalini Warrier, executive director, chief operating officer and business head (retail) at The Federal Bank. Just how different will that journey be?
 
Warrier points to the bank’s approach to the government's Guaranteed Emergency Credit Line last year, when geeks guided the business team’s frontline officers. “This would not have been possible if it was not for the