Is consumer still king?

Pending cases at all-time high in district, state and national forum, touching 90% in some states

Anuj Vyas, a resident of Thane in Maharashtra, had to run from pillar to post to get an insurance claim against his damaged phone. He had purchased a Samsung Galaxy S6 for Rs 56,700 in 2015. Vyas also purchased insurance which covered physical and internal damage to his handset. 
 

A few months later, the phone got damaged after it accidentally came under a heavy truck at a construction site. He tried to claim the insurance money but his claim was rejected on the argument of deliberate damage.

Before his claim was rejected, Vyas made umpteen attempts to contact the insurance