Open to exploring opportunities for strategic collaboration: HDFC Life CEO

Vibha Padalkar says the insurer has witnessed a 65% reduction in customer complaints over the last 5 years

Vibha Padalkar, MD & CEO, HDFC Life, is satisfied that the troubles of the pandemic that hit the sector last year have been tided well. In an interview with Subrata Panda and Hamsini Karthik, she is confident that tax sops gradually moving away for insurance products doesn’t bother her much and is open to the idea of new partnership opportunities with FDI norms set to change. Edited excerpts:

Tax arbitrages are slowing the gap down. Can life insurance as a business penetrate without tax support?

Over the years, consumer surveys have shown that tax benefit is no longer amongst the