RBI's Mundra raps banks on customer service

Mundra was addressing bankers at the annual banking ombudsman conference, held on July 25

Reserve Bank of India (RBI) Deputy Governor S S Mundra told banks they should get affirmation from a customer before passing on a service, instead of waiting for a negative confirmation to come from the customer for a service that the banks keep on bundling silently. Recently, this had become a major issue with one bank as the private lender started charging a customer for a service he never asked for. The excuse of the bank was that the customer did not explicitly ask the bank to stop the service.

Mundra, who demitted office on Monday, was addressing bankers