SBI revamps call centre, to offer 30 banking solutions in 12 languages

Customers can avail services related to accounts, ATM cards and Cheque book, Emergency services (ATM card or digital channel blocking), access to digital products and support, product information, etc

State Bank of India has revamped its customer call centres by unveiling a new contact centre which will offer over 30 banking solutions in 12 languages and will be available round the clock.

Currently, the Contact Centre manages 1.5 crore monthly calls, with 40 per cent self-serviced through IVR, and the rest managed by over 3500 tele-caller representatives operating through 4 toll-free helpline numbers.

The customers can avail of an array of services related to accounts, ATM cards and Cheque book, Emergency services (ATM card or digital channel blocking), access to digital products and support, product information, etc, the bank