New-age private lender Yes Bank and networking giant Cisco today announced the launch of a facility that would provide new communication technologies for banking services.
The Yes Bank-Cisco Interactive Experience Centre at Gurgaon would provide communication over voice, chat and email. The bank's customers will now be able to access their accounts 24X7 via 'Yes touch' phone-banking services that will support business-related queries and transactions.
"We are introducing Yes touch phone-banking services, using speech-enabled voice recognition for the first time in the Indian financial services sector for our customers," Yes Bank Country Head, Direct Banking, Ravishankar, told reporters here.
With speech-enabled voice recognition service, customers can perform routine enquiries or transactions just by speaking pre-defined aided keywords.
Customers can avail of multiple channels currently - email, web-chat, IVR (integrated voice response) and voice to access these services, Ravishankar said.
The bank is now looking at launching a new telephonic voice identification system, called voice biometric, in collaboration with a US company in the next 12 months.
"We have the technology for speech biometric and just need fine-tuning for Indian voice recognition and vocabulary, which will have 90 per cent accuracy," Ravishankar said.
