Tens of thousands of air passengers around the world were disrupted by a British Airways global computer crash earlier this year. One passenger described London’s Heathrow airport as “honestly the angriest place I’ve ever seen”. The actual outage lasted just 15 minutes, but it grounded the entire British Airways fleet, inconvenienced more than 75,000 customers, and has so far cost £80m in compensation.
Fast forward to August and there is more disruption. Tens of thousands of holidaymakers face queues of up to four hours – longer than the flight