Business Standard

Apple sued over 'error 53' iPhone shutdowns

Australian regulator acts after tech company "bricked" devices

iPhone
Premium

iPhone

Byron Kaye
An Australian regulator is suing Apple Inc. AAPL -0.52% over software which disabled iPhones and iPads that had been serviced outside Apple stores after users downloaded updates.

The Australian Competition and Consumer Commission alleges Apple violated Australia’s consumer law by shutting down or “bricking” the devices, and then telling customers the company wouldn’t fix the problem at no cost because their devices had been previously serviced by third-party providers. The errors appeared from September 2014 to at least February 2016.

Apple last year said “Error 53” was a mistake that was designed to be a factory test and apologized for the inconvenience,

What you get on BS Premium?

  • Unlock 30+ premium stories daily hand-picked by our editors, across devices on browser and app.
  • Pick your 5 favourite companies, get a daily email with all news updates on them.
  • Full access to our intuitive epaper - clip, save, share articles from any device; newspaper archives from 2006.
  • Preferential invites to Business Standard events.
  • Curated newsletters on markets, personal finance, policy & politics, start-ups, technology, and more.
VIEW ALL FAQs

Need More Information - write to us at assist@bsmail.in