Inside a clandestine Carnival Corporation complex here, two former Disney executives have been plotting a drastic cruise industry overhaul.
Their mission: Take lessons learned at Walt Disney World, where they helped bring about a $1-billion vacation management system involving Fitbit-style bracelets that link to personal information, and apply them to cruises. The result: Millions of passengers on Carnival ships will soon be using a similar but more advanced system that allows travellers to do everything from plan vacations to open stateroom doors to order poolside cocktails.
“As long as bigger, newer, cooler ships have kept coming, the cruise industry has treated guest